WHEN WILL YOUR CLAIM BE ADDRESSED?
With the recent bush-fires, hail storms and general wild weather, our claims management department has understandably had a large influx of claims reported.
We have responded by reallocating additional staff to our claims division to handle the increased workflow. However, due to these recent events there has been a delay in the speed of service from all aspects of insurance claims.
While we are doing our absolute best to attend to all claims in a timely manner, we, along with our insurers need to prioritise the severity of claims at this time. Based on this, any claims of a more general nature unfortunately do need to expect a longer than usual processing time.
We hope you understand and we thank you for your patience on this matter. Of course if you feel your claim needs to be prioritised please do not hesitate to contact us to discuss your needs. We are here to help.
If you are affected by these events or any others we assure you that your matters will not be forgotten.
If you have any questions or concerns regarding this please don’t hesitate to contact us on (02) 9587 3500.